Ticket request Warranty intervention reserved for Our Customers MotointercoM

Before you make a claim under agaranzia, make sure that:

  • Being in possession of the receipt of the product.

  • To have complied with the instructions provided in the manual / instructions of the purchased item.

  • Had not been modified or tampered purchased item.

  • The integrity in all its parts.

For customers of MotointercoM registered:

  • Log in with your identifying information.
  • Go to the summary of your account.
  • Select MY TICKET.
  • Enter the request for assistance
  • Follow the instructions in the Ticket.

For customers with order MotointercoM Guest

  • Recover your order number and your email address which you placed the order.
  • Go to this link .
  • Enter the order number and your email.
  • Transform your account from Guest to Join.
  • Carry out the procedure to be a registered customer.

For customers of eBay

  • Go to this link.
  • Enter your email to eBay, request a new password
  • Once the new password, follow the procedure to be a registered customer.

For customers who do not have and / or do not remember your login

  • Re-register.
  • Use the procedure to be a registered customer.

What You Need to Know


  • Goods sent from us traveling under your responsibility.
  • We are not responsible for damage or loss.
  • Returning the unit replaced / repaired is borne by us if a problem occurs within 60 days of purchase.
  • After these 60 days, there is a contribution from you on shipping.
  • If we are authorized by the manufacturer replace and ship the warranty within 48 hours.
  • Always keep your purchased items with care, to avoid the wear and tear.
 
Contributions on shipping
Italian SDA 24 / 48h
Europe EU DHL air 24 / 72h DHL truck, DPD Bartolini **
Europe Out EU DHL Air, DHL truck, DPD Bartolini **
Extra EU DHL Air - Italian Post **
 
Italy
 
  • Delivery up to 3 Kg 8,00 €
  • Delivery up to 5 kg 10,00 EUR
  • Shipping more than 5 kg 15,00 EUR
 

Europe EU zone 1

  • Shipping up to 1 kg 10 EUR
  • Delivery up to 2 kg 13 EUR
  • Delivery up to 3 kg 15 EUR
  • Spediizione over 3 kg to be agreed
Alternatively, in the Italian post service FREE for up to 1kg
zona 1
 
Europe EU Zone 2

  • Shipping up to 1 kg 12 EUR
  • Delivery up to 2 kg 14 EUR
  • Delivery up to 3 kg 18 EUR
  • Spediizione over 3 kg to be agreed
Alternatively, in the Italian post service FREE for up to 1kg
zona2

Europe EU zone 3
 
  • Shipping up to 1 kg 14 EUR
  • Delivery up to 2 kg 16 EUR
  • Delivery up to 3 kg 18 EUR
  • Spediizione over 3 kg to be agreed
Alternatively, in the Italian post service FREE for up to 1kg zona3 
 
Europe EU zone 4
 
  • Shipping up to 1 kg 15 EUR
  • Delivery up to 2 kg 18 EUR
  • Delivery up to 3 kg 22 EUR
  • Spediizione over 3 kg to be agreed
Alternatively, in the Italian post service FREE for up to 1kg zona4 
 
Europe EU zone 5
 
  • Shipping up to 1 kg 18 EUR
  • Delivery up to 2 kg 22 EUR
  • Delivery up to 3 kg 25 EUR
  • Spediizione over 3 kg to be agreed
Alternatively, in the Italian post service FREE for up to 1kg
zona5
 
 
Estra EU Intercontinental

  • Delivery up to 2 kg 30 EUR
  • Delivery up to 3 Kg 35 €
Alternatively, in the Italian post service FREE for up to 1kg

** Italian Post Office: Mail international. Delivery time from 7 days to 25 days. Depends on the countryand locations.
 
MotointercoM