Order and come to collect as soon as you receive the email that your purchase is ready for collection. You can pay directly in the shop for cash or credit card, if you prefer you can anticipate the payment by bank transfer. We remind you that you will always have to wait for the email confirming the goods ready for collection.
You can also send your own courier, but in this case your order must be paid in advance.
All our orders with courier DHL and GLS leave every day at 12:00 Italian time. They will have to go there by 10:00 am to be processed the same day. All orders received after 10:00 will be shipped the following day.
PostNL courier orders are processed 2 days a week: Tuesday and Friday.
Warranty: All products are covered by a standard warranty of 2 years for defects of conformity.
Warranty does not cover damage caused by misuse.
Not guaranteed parts subject to wear and tear, if the damage is due to normal use.
To use the warranty, the customer will keep the invoice sent with the product purchased.
The exercise of Warranty includes the request for assistance to the authorized service centers in the area; In any case we recommend you follow the procedures outlined in the documentation within the product packaging.
The replacements in case of DOA (non-working on delivery) takes place only if expressly provided by the manufacturer. The timing of replacement or repair of any product depends solely on the policies of the manufacturer.
In the event that, for whatever reason, is unable to make its customers a product failure test, the company Umberto All Motorcycle Eliggi will proceed at its own discretion to refund the amount paid taking into account the use of the asset or its replacement with a product of equal or superior characteristics.
The time to repair or replacement of the product depends solely on the policies of the manufacturer and no damage can be obtained from the manufacturer for anydelays in repairs or replacements.
For any further information about the operation of the product or guarantee the exercise of our staff is at your disposal.
Customer Service Hours: Monday to Friday from 18.00 to 19.00 tel.06 / 9854933